Frequently Asked Questions
Everything you need to know about our pro-grade gaming gear.
What is the typical shipping time for orders?
Orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days, while international shipping may take 7-14 business days depending on your location.
Do you offer a warranty on your gaming mice?
Yes, all Ninjutso hardware comes with a 1-year limited warranty that covers any manufacturing defects or hardware malfunctions encountered during normal use.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
Where can I download the latest firmware and drivers?
All software utilities and firmware updates are available on our dedicated Support page. Our devices are plug-and-play, but software allows for advanced DPI and macro customization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated automatically at checkout based on your destination.