Returns & Exchanges

At Ninjutso, we stand behind the precision and quality of our gaming peripherals. If you are not completely satisfied with your purchase, you can return your item in its original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, extra feet, and accessories that were included in the box.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware to confirm it is in original working condition, a refund will be processed to your original payment method within 5-7 business days.